Privacy Policy

Lignite (“Lignite”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website and services.

By accessing or using the Lignite website, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect personal information when you voluntarily provide it to us, including but not limited to:

Name
Email address
Phone number
Shipping and billing address
Account information
Order and transaction details

This information may be collected when you:

Place an order on our website
Create an account
Subscribe to our communications
Contact customer support
Fill out forms or communicate with us through the website

Use of Information

The information we collect is used for the following purposes:

To process and fulfil your orders for products and services.
To manage your account, preferences, and customer support requests.
To communicate order updates, delivery information, and important service-related messages.
To improve our website, products, and overall user experience.
To evaluate website performance, usage trends, and areas for improvement.
To provide relevant information, offers, or recommendations related to Lignite products (where permitted by law).

Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

Your personal information may be shared only in the following limited circumstances:

Legal Requirements: When required to comply with applicable laws, regulations, legal processes, or government requests, or to protect the rights, safety, and property of Lignite and its users.
Service Providers - With trusted third-party service providers who assist us in operating our website and fulfilling services, such as: Payment processors, Logistics and delivery partners, Technology and hosting providers
These service providers are permitted to use your information only for the purposes necessary to perform their services.
Terms & Conditions Enforcement - If necessary to investigate, prevent, or take action against violations of our Terms and Conditions or misuse of our services.

Sensitive Personal Data or Information

For processing payments, Lignite uses third-party payment gateway service providers. You will be redirected to their secure platforms to complete transactions.

Lignite does not store or process sensitive payment information, such as debit card, credit card, or net banking details.

We are not responsible for any security breach occurring on the payment gateway provider’s platform. Such transactions are governed by the privacy policies and security practices of the respective payment service providers.

Cookies

Lignite may use cookies and similar technologies to:

Enhance website functionality
Improve user experience
Understand website usage patterns
Measure audience engagement and website performance

These cookies may be used by third-party analytics services (such as Google Analytics) on our behalf. Cookies do not collect personally identifiable information such as your name, email address, or phone number.

You may choose to disable cookies through your browser settings, although some features of the website may not function properly as a result.

Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, misuse, loss, or alteration. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is completely secure.

Changes to This Privacy Policy

Lignite may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Any updates will be posted on this page. We encourage you to review this Privacy Policy periodically to stay informed.

How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, you may contact us at:

Email: lignitecare@gmail.com
Website: www.lignite.com

Consent

By using the Lignite website, you consent to the collection and use of information in accordance with this Privacy Policy.